Privacy Policy

Last updated: July 1, 2026

TumuTrip ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

We collect personally identifiable information that you voluntarily provide to us, including:

• First and Last Name
• Email Address
• Phone Number (for call contact and messaging services such as WhatsApp, Telegram, WeChat)
• Payment Information (processed securely through our payment provider)

1.2 Booking Information

• Pickup and drop-off locations
• Travel dates and times
• Number of passengers
• Special requests or notes for the driver

1.3 Technical Information

We may automatically collect certain information when you visit our website:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We collect and use your personal information to:

• Process and fulfill your bookings
• Send booking confirmations and updates
• Provide customer support and respond to inquiries
• Improve our services and user experience
• Comply with legal obligations
• Detect and prevent fraud or security incidents
• Inform you of other products or services available from TumuTrip and its affiliates (with your consent)

3. Data Sharing & Third Parties

We may share your information with:

• Service Providers: Transportation partners who fulfill your bookings. This may include your name, contact details, and trip information.
• Payment Processors: To securely process your payments. If you make payments with credit/debit cards, your details will be processed by our certified payment service provider.
• Legal Requirements: When required by law, court order, or regulation, or to protect the rights, property, or safety of TumuTrip, our users, or the public.

We do not sell, rent, or lease your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, including:

• Essential Cookies: Required for the website to function properly (e.g., language preference, session management, security tokens).
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve our services.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-DSS compliant providers
• Restricted access to personal information 鈥?only authorized personnel may access data in the course of their work
• Regular security assessments and updates

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Withdrawal: Withdraw consent for data processing at any time
• Opt-out: Opt out of marketing communications

To exercise any of these rights, please contact us at amulimousines@gmail.com. We will respond to your request within 30 days.

8. Children's Privacy

We do not knowingly collect personally identifiable information from children under the age of thirteen (13). If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We will notify you of significant changes by sending a notice to the email address associated with your account or by displaying a prominent notice on our website. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

12. Contact Us

For privacy-related inquiries or to exercise your data rights, please contact us:

• Email: amulimousines@gmail.com
• Phone: +852 6957 2623
• Or visit our Contact page